Iris® Powered by Generali Status

All Systems Operational

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Welcome to the status page for Iris® Powered by Generali. Please see below for the latest reports of any incidents and their progress toward resolution. Please follow the established escalation pattern to report any issues.

Customer Enrollment Options Operational
Roster API Operational
Invitation API Operational
SFTP Operational
Gating (Promo Code and BIN) Operational
Resolution Services Operational
Web Products Operational
Iris OnWatch® Portal Operational
Scam Assist Operational
Iris API Suite Operational
Customer List Management Operational
Authentication and Authorization Operational
Webhooks Operational
Identity Monitoring Operational
Credit Monitoring Operational
High-Risk Transactions Monitoring Operational
Caller ID Fraud Monitoring Operational
Home Title Monitoring Operational
Social Media Monitoring Operational
Alerts - Identity Monitoring Operational
Alerts - Credit Monitoring Operational
Alerts - Social Media Monitoring Operational
Email Health Check Operational
ID Health Check Operational
Personal Web Defense Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 7, 2026

No incidents reported today.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

Resolved - Between approximately 16:41 UTC and 17:01 UTC, some of our backend and API services experienced elevated error rates and increased latency. During this window, a portion of API and alert-processing requests may have failed or been delayed.

The issue has been identified and resolved, and all services were fully restored by ~17:01 UTC. Services are operating normally. We are conducting a review to help prevent recurrence.

We apologize for any disruption this may have caused.

Jul 30, 16:18 UTC

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.