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Welcome to the status page for Iris OnWatch. Please see below for the latest reports of any incidents and their progress toward resolution. Please follow the established escalation pattern to report any issues.

Customer Enrollment Options Operational
Roster API Operational
Invitation API Operational
SFTP Operational
Gating (Promo Code and BIN) Operational
Resolution Services Operational
Web Products Operational
Iris OnWatch® Portal Operational
Scam Assist Operational
Iris API Suite Operational
Customer List Management Operational
Authentication and Authorization Operational
Webhooks Operational
Identity Monitoring Operational
Credit Monitoring Operational
High-Risk Transactions Monitoring Operational
Caller ID Fraud Monitoring Operational
Home Title Monitoring Operational
Social Media Monitoring Operational
Alerts - Identity Monitoring Operational
Alerts - Credit Monitoring Operational
Alerts - Social Media Monitoring Operational
Email Health Check Operational
ID Health Check Operational
Personal Web Defense Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 7, 2026

No incidents reported today.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

Social Media Monitoring: Unable to Connect New Accounts
Resolved - Between 15:47 UTC and 18:09 UTC we experienced an issue that prevented members from connecting new social media accounts for monitoring. The incident has been resolved and the service is operating normally. If you are still experiencing an issue, please let us know by replying back to this email.

Overview


An issue with one of our monitoring partners prevented members from connecting new social media accounts. This has been resolved and new enrollments are working again.

Impact


Between 15:47 UTC and 18:09 UTC, the following was affected:
- Connecting a new social media account for monitoring, in the portal and through the API

Social media accounts that were already connected stayed monitored throughout, and their alerts were delivered as normal. Other monitoring services were not affected.

Client action needed


Members who could not connect a social media account during this window should try again.
Oct 29, 18:14 UTC
Identified - We have identified an issue preventing end users from connecting new social media accounts. Accounts that are already connected continue to be monitored normally. We will provide an update within the next two hours or sooner as we make progress.

Overview


End users are currently unable to connect a new social media account. Our team has identified the cause and is actively working to restore this functionality.

Impact


Since 15:47 UTC, the following has been affected:
- End users connecting a new social media account for monitoring

Monitoring and alerts for already-connected accounts, and updates to existing accounts, are not affected.

Client action needed


There are no actions clients should take at this time. End users who were unable to connect a social media account can try again once this incident is resolved.
Oct 29, 18:00 UTC

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

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