Between 15:47 UTC and 18:09 UTC we experienced an issue that prevented members from connecting new social media accounts for monitoring. The incident has been resolved and the service is operating normally. If you are still experiencing an issue, please let us know by replying back to this email.
Overview
An issue with one of our monitoring partners prevented members from connecting new social media accounts. This has been resolved and new enrollments are working again.
Impact
Between 15:47 UTC and 18:09 UTC, the following was affected: - Connecting a new social media account for monitoring, in the portal and through the API
Social media accounts that were already connected stayed monitored throughout, and their alerts were delivered as normal. Other monitoring services were not affected.
Client action needed
Members who could not connect a social media account during this window should try again.
Posted Oct 29, 2026 - 18:14 UTC
Identified
We have identified an issue preventing end users from connecting new social media accounts. Accounts that are already connected continue to be monitored normally. We will provide an update within the next two hours or sooner as we make progress.
Overview
End users are currently unable to connect a new social media account. Our team has identified the cause and is actively working to restore this functionality.
Impact
Since 15:47 UTC, the following has been affected: - End users connecting a new social media account for monitoring
Monitoring and alerts for already-connected accounts, and updates to existing accounts, are not affected.
Client action needed
There are no actions clients should take at this time. End users who were unable to connect a social media account can try again once this incident is resolved.
Posted Oct 29, 2026 - 18:00 UTC
This incident affected: Iris API Suite (Social Media Monitoring).