Between approximately 16:41 UTC and 17:01 UTC, some of our backend and API services experienced elevated error rates and increased latency. During this window, a portion of API and alert-processing requests may have failed or been delayed.
The issue has been identified and resolved, and all services were fully restored by ~17:01 UTC. Services are operating normally. We are conducting a review to help prevent recurrence.
We apologize for any disruption this may have caused.
Posted Jul 30, 2026 - 16:18 UTC
This incident affected: Web Products (Iris OnWatch® Portal), Customer Enrollment Options (Roster API, Invitation API, Gating (Promo Code and BIN)), and Iris API Suite (Customer List Management, Authentication and Authorization, Webhooks, Identity Monitoring, Credit Monitoring, High-Risk Transactions Monitoring, Caller ID Fraud Monitoring, Home Title Monitoring, Social Media Monitoring, Alerts - Identity Monitoring, Alerts - Credit Monitoring, Alerts - Social Media Monitoring, Email Health Check, ID Health Check, Personal Web Defense).