An outage at a vendor prevented users from completing identity verification during credit monitoring enrollment. The vendor has confirmed the issue is resolved, and enrollments have been completing normally since approximately 1:02 PM ET.
Between approximately 11:54 AM ET and 1:02 PM ET, users attempting to enroll in credit monitoring received an error during identity verification. Users already enrolled in credit monitoring were not affected and continued to receive credit alerts and view their credit scores and reports.
Users who were unable to enroll during this window can retry enrollment now.
A downstream vendor outage prevented users from completing identity verification during credit monitoring enrollment. The vendor has restored service, and enrollments have been completing successfully since approximately 1:02 PM ET.
Between approximately 11:57 AM ET and 1:02 PM ET, users attempting to enroll in credit monitoring received an error during identity verification. Users already enrolled in credit monitoring were not affected and continued to receive credit alerts and view their credit scores and reports.
Users who were unable to enroll during this window should retry enrollment now.
We have identified an issue with a downstream vendor that is preventing users from completing credit enrollment. Our vendor has been notified and we are working with them to restore service.
Since approximately 11:57 AM ET, users attempting to enroll in credit monitoring may receive an error during identity verification. Users already enrolled in credit monitoring are not affected and can continue to receive credit alerts and view their credit scores and reports.
No action is required. Affected users can retry enrollment once service is restored. We will provide another update within the next 2 hours, or sooner if we have new information.